Thursday, January 15, 2015

A Better User Experience from US Airways Mastercard

Gots something in the mail that said, "Go Paperless statements and make a purchase by Dec 31 to get a $25 statement credit."

So I did. And? Phut. Nothing!

Calls customer service and they say that promotion ended Dec 31 and it'll take 6-8 weeks for you to get the reward.

Okay. Then, why not put the $25 credit on my account "grayed out" - you know what I mean - the statement balance won't reflect it, but, if you hover over it, you get info telling you what it's about, "thanks for participating in our Paperless campaign" or something.

Still, you got to be grateful for the dumbasses running these businesses. That's how we get to be here..

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